CRM & AI Automation
Specialist
Job Description
At Aurorise AI, we help Malaysian and Singaporean businesses grow smarter using AI automation — from dental clinics to automotive dealerships, hospitality groups, and everything in between. We're looking for a CRM & AI Automation Specialist who's comfortable living inside systems all day — CRMs, automations, AI tools — and just as comfortable on a client call making sure everything actually works for them. This is a hands-on, client-facing role. You won't just be building in the backend; you'll be the person clients trust to get their systems running and keep them running.
What You'll Do
Set up and manage: CRM pipelines, workflows, and automations for SME clients across multiple industries.
Build chatbots: Maintain AI chatbots and automated client journeys inside our CRM platform.
Integrate tools: Connect CRM systems with calendars, WhatsApp, payment systems, and third-party apps using Make.com.
Client fulfillment: Handle day-to-day onboarding, system setup, troubleshooting, and ongoing support.
Join client calls: Understand requirements, explain solutions in simple terms, and manage expectations.
Test and refine: Ensure automations and AI tools perform accurately and reliably.
Spot opportunities: Proactively suggest fixes or upgrades to improve a client's systems.
Document systems: Keep clear documentation of every system you build for easy handover and maintenance.
What We're Looking For
1–2 years of experience working with CRM platforms (HubSpot, Zoho, or similar)
Hands-on experience building automations (Make.com, Zapier, n8n, or native CRM builders)
Comfortable using AI tools (Claude, Codex) to speed up building, debugging, and problem-solving
Comfortable speaking with clients, managing expectations, and solving problems calmly
Organized and able to catch errors before the client does, managing multiple accounts
Good written and spoken English; Bahasa Malaysia or Mandarin is a strong plus
Good To Have
- Experience in an agency or fast-paced SME environment
- Familiarity with WhatsApp Business API or similar integrations
- Basic knowledge of HTML/CSS for landing pages or funnel tweaks
- Prior client-facing role (account management, customer success, implementation, or support)
Attitude We're Looking For
- ✔ Ownership mindset — treat client systems like your own
- ✔ Calm under pressure — stay steady and fix things when they break
- ✔ Curious and self-taught — learn new tools proactively
- ✔ Clear communicator — explain technical things simply
Qualifications & Offers
Qualifications: Diploma or Bachelor's degree in any related field (Business IT, Computer Science, Marketing, or similar). 1–2 years of relevant working experience in CRM, automation, client success, or technical support roles.
What We Offer: Hybrid working arrangement based out of our Shah Alam office. Direct exposure to real client systems, hands-on training in CRM and AI tools, and room to grow into a senior automation or client success role as the company scales.
