Home Services Agent

Our Voice AI Home Services Agent handles customer inquiries, qualifies requests, and schedules appointments for plumbing, electrical, and HVAC services around the clock.

BACK TO INDUSTRIES

Home service companies face constant challenges

Emergency calls during off-hours, high call volumes during peak seasons, missed appointments, and the need to qualify service requests quickly. Every missed call could mean a lost customer to a competitor who answered first.

Our Voice AI Home Services Agent acts as your always-available front desk, handling customer inquiries with a natural, conversational tone. Alex identifies service needs, gathers essential information, schedules appointments, and even manages follow-ups for missed visits. The AI adapts its tone based on the situation, balancing professionalism with warmth and even appropriate humor to build rapport.

Perfect for

Plumbing, electrical, and HVAC service companies

Multi-service home repair businesses

Growing service providers handling high call volumes

Companies looking to reduce no-shows and improve customer satisfaction

Try Prompts Like These When You Interact with Our AI

I have a leaking pipe in my kitchen. Can someone come today?

My air conditioning stopped working. How soon can you send a technician?

I need an electrician to install some new outlets. What's your availability?

Do you offer emergency services after hours?

I'm not sure if I need a technician yet. Can you help me figure it out?

Your prices seem a bit high. Do you offer any discounts?

I already have a service provider. Why should I switch?

Can I reschedule my appointment for next week instead?

From first contact to confirmation, see the full journey

Natural, Human-Like Conversation

Smart Service Identification

Efficient Information Gathering

Seamless Appointment Scheduling

Empathetic Objection Handling

Follow-Up Management

Real-World Interactions with Your AI Home Services Agent

Too Busy to Schedule

Caller: I need help, but I'm really busy right now. I don't know when I can schedule.

AI: I understand, time can be tight. We offer flexible appointment slots, including after-hours and weekends. Would you prefer an evening or weekend appointment? We can make it convenient for you.

Caller: A Saturday morning would work.

AI: Great. I have Saturday, November 2nd at 9 AM available. Does that work for you?

Caller: Yes, perfect.

AI: Excellent. I have booked your appointment for Saturday, November 2nd at 9 AM. Can I get your full name to finalize this?

HVAC Service Inquiry

Caller: My air conditioning isn't working. How soon can you send someone?

AI: I'm sorry to hear that, especially with the weather. Let me help you get this sorted out. Can I start by getting your full name?

Caller: John Martinez.

AI: Thanks, John. Is this the best number to reach you at?

Caller: Yes.

AI: And can you confirm your address where we'll be sending our technician?

Caller: 456 Oak Avenue.

AI: Perfect, 456 Oak Avenue. We have a technician available tomorrow at 10 AM or Friday at 2 PM. Which time works better for you?

Caller: Tomorrow at 10 works.

AI: Excellent. I have booked your appointment for Friday, November 1st at 10 AM. Our HVAC specialist will diagnose the issue and get your AC running again. Is there anything else I can help with?

Price Objection

Caller: I'm interested, but your prices seem a bit high compared to others.

AI: I totally get it, price is definitely an important factor. We aim to provide value with high-quality work and reliable service. Actually, I can offer you a 10 percent discount for first-time customers. Would that help make our services more affordable?

Caller: Yeah, that would help.

AI: Great. Let me get you scheduled. Can I start by getting your full name?

Uncertain About Need

Caller: I'm not sure if I need a technician yet. My electrical outlet is acting weird.

AI: That's completely understandable. Many of our customers like to have a technician assess the situation first to avoid bigger issues later. Would you like to schedule an appointment for a quick inspection? We offer a low-cost diagnostic visit to identify any potential problems.

Caller: Yeah, that makes sense. Let's do that.

AI: Perfect. Can I start by getting your full name, please?

Not Ready to Book

Caller: I'm interested, but I'm not ready to book an appointment yet.

AI: No worries, I completely understand. If you'd like, I can follow up with you in a few days to check in or offer an appointment reminder. Would you like me to schedule a follow-up call or email?

Caller: Yeah, an email would be good.

AI: Perfect. Can I get your email address so I can send you some information and follow up?

Existing Service Provider

Caller: I already have a plumber I use.

AI: I completely understand, many of our customers feel the same way. If you ever need a second opinion or if you're looking for better pricing or quicker response times, we'd be happy to assist. Would you be open to giving us a try for your next service?

Caller: Maybe. What kind of pricing do you offer?

AI: We offer competitive rates and a 10 percent discount for first-time customers. Plus, we have same-day and after-hours availability. Would you like me to schedule a service call so you can experience the difference?

Emergency Plumbing Call

Caller: Hi, I have water leaking from under my sink. Can someone come out today?

AI: Oh no, that sounds urgent. Let me get you scheduled right away. Can I start by getting your full name, please?

Caller: It's Sarah Thompson.

AI: Thank you, Sarah. Is this the best number to reach you at?

Caller: Yes, it's 016 222 4444.

AI: Perfect. So that's zero one six, two two two, four four four four, correct?

Caller: Yes.

AI: Great. Can you confirm the address where we'll be sending our technician?

Caller: It's 123 Maple Street.

AI: Got it, 123 Maple Street. I can see we have availability this afternoon at 3 PM or tomorrow morning at 9 AM. Which works better for you?

Caller: This afternoon would be great.

AI: Perfect. I have booked your appointment for today, October 31st at 3 PM. Our plumber will be there to take care of that leak. Is there anything else I can help with today?

Designed to support your home services workflow

1. Call Comes In: Your Voice AI Home Services Agent answers instantly, 24/7, even during emergencies or after business hours.

2. Identify Call Purpose: The AI quickly determines whether the caller is scheduling a new visit, reporting an existing issue, or asking a general question, then adapts the conversation flow accordingly.

3. Gather Essential Information: The AI collects key details one question at a time:

a) Full name.

b) Best contact number with digit-by-digit confirmation.

c) Service type: plumbing, electrical, or HVAC.

d) Property address.

e) Preferred appointment time.

4. Handle Objections with Empathy: If the caller has concerns about pricing, timing, or switching providers, The AI responds with understanding and offers solutions like discounts, flexible scheduling, or diagnostic visits.

5. Schedule Appointment: The AI offers convenient time slots including after-hours and weekends, then confirms the appointment clearly with day, date, and time.

6. Follow-Up Management: If the caller isn't ready to book, The AI offers to schedule a follow-up call or email to keep the lead warm.

7. Seamless Handoff: Your service team receives a detailed summary including contact info, service type, property address, and appointment time, ready to deliver excellent service.