refund & cancellation policy

1- Refund Policy

✅ 30-Day Money-Back Guarantee

You are eligible for a 100% refund of your service package if you cancel within 30 days of your first subscription payment.

This applies only to new customers and first-time purchases.

❌ Non-Refundable Items:

-    Fees from free trial conversions.

-    Communication surcharges (SMS, email credits, voice call minutes).

-    Domain purchases and third-party tool integrations.

-    Usage-based charges or partial usage of services.

🛠️ Refund Process:

-    Approved refunds will be processed via your original payment method:

-    Bank transfer: 3–5 working days.

-    Credit card: Subject to your issuing bank’s timeline.

📌 Magic Suite reserves the right to decline refund requests that:

-    Fall outside this policy,

-    Involve misuse of the platform or promotions,

-    Appear to be fraudulent or abusive.

2- Cancellation Policy

You may cancel your subscription plan at any time before your next billing date.

Cancellations must be completed through:

-    Your account dashboard,

-    An official support ticket, or

-    Phone/email request to our support team.

Your account will remain active until the end of the current billing cycle.

No refunds will be issued for cancellations made after the 30-day money-back guarantee period.

🚫 Important Notes:

-    Free trials will convert to paid subscriptions unless canceled before the trial ends.

-    Charges incurred after trial conversion are non-refundable.

-    Cancellation due to a change of mind is not accepted once payment is processed.

-    All freebies, offers, and trial tools will be disabled immediately upon cancellation.